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If you are not completely satisfied with your purchase from us, we’re here for you to help.

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, the item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item must have its receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Once your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs while returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any further questions on how to return your item please feel free and contact us at info@suitcasesandtravelbags.co.uk.